Frequently Asked Questions
CreepyJewels — KYONEX LLC
Orders
How do I place an order?
Simply browse our gothic jewelry collection, select your items, and proceed to checkout. You’ll receive an order confirmation by email.
Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of placement. Contact us immediately at support@creepyjewels.com.
Shipping
How long does shipping take?
Handling time is 3 business days. Shipping takes approximately 5–13 business days, depending on your location.
Do you offer free shipping?
Yes. We offer FREE SHIPPING on all orders.
Will I receive a tracking number?
Yes. Every order includes a tracking number sent by email once shipped.
Returns & Refunds
Do you accept returns?
Yes. We accept returns within 30 days of delivery.
Are returns free?
Yes. Returns are completely FREE.
How long do refunds take?
Approved refunds are processed within 5–10 business days after inspection.
Promotions & Offers
What offers do you have?
We currently offer:
- Buy 1 Get 2
- Buy 2 Get 3
Can I combine offers?
No. Offers cannot be combined unless stated otherwise.
Sizing & Products
How do I choose the right size?
Each product includes a sizing guide. If you’re unsure, choose the larger size for comfort.
Are your items adjustable?
Some bracelets, rings, and necklaces are adjustable. Please check the product description for details.
Payments & Security
Are payments secure?
Yes. All payments are securely processed through Shopify and trusted payment providers.
Contact & Support
How can I contact you?
Email us anytime at support@creepyjewels.com
Or call us at +1 307 310 5900.
How fast do you respond?
We reply within 24–48 business hours.