Return & Refund Policy
CreepyJewels — KYONEX LLC
At CreepyJewels (creepyjewels.com), your satisfaction matters. If something feels off, we’re here to make it right. Please read our Return & Refund Policy carefully.
Return Eligibility
We accept returns within 30 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.
Free Returns
We proudly offer FREE RETURNS. There are no return shipping fees or restocking charges. Simply contact us before sending any item back.
How to Start a Return
To initiate a return, please contact our support team with your order number:
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.
Non-Refundable Items
The following items are not eligible for refunds:
- Items returned in damaged or used condition
- Items returned without original packaging
- Items returned without contacting us first
Exchanges
If you received a defective or incorrect item, we will replace it at no additional cost. Please contact us with photos of the issue.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, notify us within 48 hours of delivery with clear photos so we can resolve the issue quickly.
Late or Missing Refunds
If you haven’t received a refund yet, please check with your bank or payment provider. If the issue persists, contact us for assistance.
Contact Information
For return or refund questions, contact us at:
CreepyJewels
Company: KYONEX LLC
Email: support@creepyjewels.com
Phone: +1 307 310 5900